Shipping Policy:

We are a small family-run team, but we aim to have your products dispatched within two working days of your order being received, delivery times are listed below and all delivery fees are calculated and shown at the checkout.

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How we calculate delivery

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Shipping fees are automatically calculated at the checkout before payment.

This is determined by weight. This is automatically calculated at the checkout or you can reference the easy to use table on this page.

All item weights are listed in grams this includes the product and packaging (approximate) weight.

When we deliver

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*UK Delivery, we aim to have your order ready for dispatch within 2 days. From then delivery can take between 2 – 3 working days.

Print shipping times are slightly different as they are custom-ordered and hand-signed here in the studio. As listed on the product description due to print times please allow 3-5 days for the print to be received at the studio before sending it out for standard delivery.

Outside of the UK, we aim to have orders delivered within ten days of dispatch.

Who will deliver

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UK orders are sent via Royal Mail, Parcel Force or DHL.

Extra information

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Although we do our best to have the order with you as soon as possible, please consider that these are not guaranteed delivery times but an approximation of when we hope to have the parcel with you.

We strive to have parcels with you as soon as we can within our own control (we cannot be accountable for any delays in delivery services that are outside of our control).

Please ensure that all delivery details are entered with care as we accept no responsibility for parcels delayed or not delivered due to incorrect postal address details being provided.

We have a record of where and when a parcel was sent and use services that allow us to track where your parcel is.

Please be aware that we are not responsible for any extra taxes, duties or customs fees that may occur when ordering from outside the UK. This is also not something we have the ability to give information on costs or fees.

Delivery Outside of the UK

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We use weight to calculate postage costs (See table). This is automatically calculated at the checkout. For parcels being sent outside of the UK if you require a parcel that results in a combined weight over 2kg please email an enquiry to our shop email address and we will send you a tailored a quote. Similarly, if your country is not listed on our delivery options please get in contact and we can get a quote for you.

All item weights are listed in grams this includes the product and packaging (packaging approximate) weight.

You, the customer, are responsible for all taxes and duties imposed by your country of residence. Ruth Emma Fox is not responsible for any packages held by international customs agencies and it is not the responsibility of Ruth Emma Fox to make the customer aware of these agencies and their actions.

In order to determine and find out about any procedures and potential charges please check with your country’s custom office. These agencies may keep hold of your parcel until these payments are taken care of. Ruth Emma fox is not responsible for the fees or actions that may occur during this process.

*Unfortunately, at present UK delivery does not include the Channel Islands.

Contact

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Any Queries or enquiries please email the address below:

shop@ruthemmafox.co.uk