Shipping Policy:

We are a small family-run team, but we aim to have your products dispatched within two working days of your order being received, delivery times are listed below and all delivery fees are calculated and shown at the checkout.

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How we calculate delivery

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Shipping fees are automatically calculated at the checkout before payment.

This is determined by weight. This is automatically calculated at the checkout or you can reference the easy to use table on this page.

All item weights are listed in grams this includes the product and packaging (approximate) weight.

When we deliver

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*UK Delivery, we aim to have your order ready for dispatch within 2 days. From then delivery can take between 2 – 3 working days.

Print shipping times are slightly different as they are custom-ordered and hand-signed here in the studio. As listed on the product description due to print times please allow 3-5 days for the print to be received at the studio before sending it out for standard delivery.

Due to changes regarding sales abroad; we are currently only shipping within the UK and we appologise for any inconvenience caused. This may change please check back in future. *Unfortunately, at present UK delivery does not include the Channel Islands.

Who will deliver

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UK orders are sent via Royal Mail or a reputable alternative courier.

Extra information

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Although we do our best to have the order with you as soon as possible, please consider that these are not guaranteed delivery times but an approximation of when we hope to have the parcel with you.

We strive to have parcels with you as soon as we can within our own control (we cannot be accountable for any delays in delivery services that are outside of our control).

Please ensure that all delivery details are entered with care as we accept no responsibility for parcels delayed or not delivered due to incorrect postal address details being provided.

We have a record of where and when a parcel was sent and use services that allow us to track where your parcel is.

Please be aware that we are not responsible for any extra taxes, duties or customs fees that may occur when ordering from outside the UK. This is also not something we have the ability to give information on costs or fees.

Contact

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Any Queries or enquiries please email the address below:

shop@ruthemmafox.co.uk