Returns and Exchanges
No refunds on prints. This is as all prints are custom ordered. If you believe a print has arrived damaged, please get in contact via email to make an arrangement- see below.
Curves in paper are non refundable as this is the nature of the heavier weight paper and will eventually flatten when framed.
UK Orders - All items will be sent by Royal Mail Second Class Delivery Service. Your item will be dispatched between 7-10 business days of payment being received. Royal Mail First Class service aims to deliver the next working day including Saturdays.
Buyer is responsible for any customs fees incurred.
Please note that if you miss a delivery and your order gets returned to our studio, you will be charged to have it redelivered.
Returns for damaged prints can be made within 30 days of your initial order. If you wish to make a return you must inform us in writing by email or letter within 30 days of making your order. When making a return you must send the item using recorded delivery and with appropriate insurance as we will not be held responsible for items missing or damaged and ensure the same packaging is used to return the item.
You will be given the option of an exchange or we will refund your payment minus postage. We aim to reimburse you within 14 working days. Items made to order are not subject to returns. For example, any artwork printed to order will be non-returnable. Due to monitor settings colours may vary slightly from the colours you see on screen. However if large variations occur we will advise before shipment.
Please note framed items are non-refundable.
If you return a print you will be charged a shipping fee of £9 and refunded the balance of your order.
If you exchange a print you will be charged delivery of £9 for the second order.
In the unlikely event of your print arriving damaged and you need to return it please email us first and then send it via 2nd class and signed for. The maximum we will cover is £4.00 for second class signed from. International delivery will be £20.
If you want to return a print after 30 days it is the company’s discretion to refund or offer a credit note. We do not offer refund on all extended returns.
All payments are taken via PayPal for account holders or guest checkout - Please see our policies regarding the use of third party sites linked below.